1. What are the advantages of purchasing
a website template?
The major advantage is price: You get a
high quality design for just $20-$70. Second advantage is time frame: It usually
takes 5-15 days for a good designer to produce a web page of such quality.
2. What do I receive when I order a
template?
After you complete the payment via our
secure form, then you will receive a confirmation email with link(s) to
download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s),
fonts and advanced clipart library.
You will also need unzipping software to open
the .zip archive.
3. In what formats are your templates
available?
Website templates are available in
Photoshop and HTML formats. Fonts are included with Photoshop file. In most
templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and
Microsoft Frontpage.
4. What am I allowed and not allowed to
do with the templates?
You may:
- Build a website using the
template in any way you like.
- You may not:
- Resell or redistribute templates
(like we do).
- Claim intellectual or exclusive
ownership to any of our products, modified or unmodified. All products are
property of content providing companies and individuals.
- Make more than one project using
the same template (you have to purchase the same template once more in order to
make another project with the same design)
5. What is the difference between unique
and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other
people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are
the last person to buy this template. After an exclusive purchase occurs the
template is being permanently removed from the sales directory and will never
be available to other customers again. Only you and people who bought the
template before you will own it.
6. Is it reasonable to make unique
purchase of template that was already purchased before?
Yes. Because there is very small chance
that you will find the same design on the net. There are more than
3,000,000,000 webpages online now according to recent statistics.
7. Is the license a one-time fee
payment?
Yes, the payment for your template is a
one-time fee without any additional charges. After purchasing you may use the
template as many times as you need for one website.
8. Is it possible for me to pay one
price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based
services.
9. I would like to make payment by
company check. Is that possible?
Please use MoneyBookers payment option.
They accept payments by check
10. Is there any return policy?
Since our company is offering non-tangible
irrevocable goods we do not issue refunds after the product is shipped, which
you are responsible for understanding upon purchasing any article at our site.
Please make sure that you've carefully read 'sources available' section. We
only make exceptions with this rule when the product appears to be
not-as-described on a case by case basis in agreement of the parties concerned.
The deadline for any refund claim is one week after the delivery date.
11. I ordered a template but haven't
received the download information.
In this case please contact our Billing
Department via e-mail (billing@template-help.com).
12. I was billed twice. I received 2
emails from merchant
Make sure that these charges have different
order IDs. If it is so, contact our billing department.
13. Is it possible to reactivate my
download link if it was deactivated after 3 days?
Yes. Please contact our billing department
and they will reactivate your link.
14. I would like to purchase a template,
but it is not available on the site anymore.
The template has been sold out for
exclusive price. Look for similar templates in our collection!
15. Are your templates Microsoft
FrontPage compatible?
Most of templates come with HTML that is
compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
Please check the 'sources available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular
graphics editing package. You can find more info about Photoshop and download a
free trial version at Adobe website.
18. What software do you recommend for
making HTML?
We think that Macromedia Dreamweaver is the
best.
19. How can I modify flash portion of
the template?
You need to use Macromedia FlashTM to edit
animated part of the template.
20. When I try to open the flash fla
file, I get an error Unexpected file format.
This means that .fla file is incompatible
with your Flash version. Please install Flash MX to edit this file or get in
touch with our support personnel to have the file converted to appropriate
version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only
with Macromedia FlashTM
22. Can I change the pictures on the
flash animated website and put my own pictures instead?
Yes, you can.
